Update Notice: This Privacy Policy is effective from June 2026. By using the BM8 platform, you agree to the terms stated in this policy. Please review this page periodically for any updates.
1 Introduction
BM8 ("we", "Platform", "BM8.bz") greatly values the trust you place in us when registering and using our services. This Privacy Policy is designed to clearly and transparently explain how we collect, use, store, and protect your personal information when using the BM8 platform.
We operate in accordance with strict data protection principles and comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Every decision we make regarding data handling consistently prioritises the interests and safety of our members.
This Privacy Policy applies to all users accessing the BM8.bz website, the BM8 mobile app, and any services provided by BM8 online. By using any of our services, you acknowledge that you have read and understood this policy.
Quick summary: We collect only the data we need, use it to improve your experience, and never sell it to anyone.
2 Information We Collect
BM8 collects various types of information depending on how you interact with our platform. The following are the categories of information we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | KYC verification & age eligibility |
| Contact Information | Phone number, email address | Account communication & 2FA verification |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud prevention |
| Usage Data | Game records, session times, game preferences | Enhance user experience |
| Communication Data | Customer support logs, feedback | Service improvements |
We only collect information that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data, health information, or political affiliations unless specifically required by law.
3 How We Use Your Data
The information we collect is used solely for legitimate and transparent purposes. BM8 uses your data for the following:
- Account management: Create, verify, and maintain your account on the BM8 platform.
- Transaction processing: Process deposits, withdrawals, and all other financial transactions securely and efficiently.
- KYC verification: Meet legal requirements related to identity verification and anti-money laundering (AML).
- Platform security: Detect and prevent fraudulent activity, unauthorised access, and platform abuse.
- Customer support: Provide accurate and personalised assistance when you contact our support team.
- Service communication: Send important notifications regarding your account, promotions, and platform updates.
- Product improvements: Analyse usage patterns (in aggregate and anonymised form) to improve game quality and the overall platform experience.
- Legal compliance: Comply with legal and regulatory obligations applicable to our operations.
We do not make automated decisions that significantly affect you based solely on automated data processing without any human involvement.
4 Sharing Information with Third Parties
BM8 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain limited situations, we may need to share your information with specific parties:
- Payment providers: Transaction information to be shared with FPX, TNG eWallet, Boost, GrabPay, and other supported payment providers to enable the processing of your transactions.
- Technology service providers: Companies that assist us in operating the platform, such as server hosting providers and cybersecurity services, are bound by strict confidentiality agreements.
- Regulatory bodies and law enforcement agencies: When required by Malaysian law or a valid court order.
- Audit and compliance: External auditors or legal consultants involved in BM8's compliance and governance processes, who are bound by professional confidentiality obligations.
Every third party that receives your data from bm8 is required to comply with data protection standards equal to or higher than those we uphold ourselves. We do not permit them to use your data for any purpose other than what has been specified.
Warning: BM8 will never ask for your personal information or password via email, WhatsApp, or any unofficial communication channel. Be cautious of any party claiming to represent BM8 and requesting your sensitive information.
5 Cookies & Tracking Technologies
The bm8 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as the platform will not function without them.
- Performance cookies: Collect information on how you use our platform (e.g., frequently visited pages) to help us improve website performance.
- Functional cookies: Save your preferences such as language and display settings to provide a more personalised experience.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. For more details, check your browser's privacy settings.
6 Data Storage & Security
BM8 retains your personal information only for as long as necessary to fulfil the original purpose of collection or as required by law. Generally, active account data is stored for the duration of your membership and up to 7 years after account closure to meet financial record-keeping and legal requirements.
The technical and organisational security measures we implement include:
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
- Data encryption at rest for sensitive information such as financial details.
- Role-based access control (RBAC) — only authorised personnel may access member data.
- 24/7 system monitoring to detect any threats or unusual activity.
- Regular security audits conducted by independent security auditors.
- Regular data backups and tested disaster recovery procedures.
- Two-factor authentication (2FA) for staff access to internal systems.
While no system can guarantee 100% security, bm8 implements the highest industry standards to protect your data. We continuously update our security measures to address the latest cyber threats.
7 Your Rights Regarding Personal Data
As a bm8 member and in accordance with Malaysia's PDPA provisions, you have the following rights regarding your personal information:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request corrections to inaccurate or incomplete information.
Right to Erasure
Request the deletion of your personal data, subject to legal obligations.
Right to Object
Object to the processing of your data for specific purposes such as marketing.
Right to Restriction
Request restrictions on the processing of your data in certain circumstances.
Right to Data Portability
Receive your data in a machine-readable format for portability.
To exercise any of the above rights, please contact the bm8 support team. We will process your request within 14 business days. For more complex cases, we may require up to 30 days, and we will notify you if this applies.
8 Children's Data Protection
The bm8 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from minors. Should we discover that a child's information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
To parents and guardians: If you suspect your child has registered or used the BM8 platform, please contact our support team immediately. We will handle this matter as a priority.
9 Links to Third-Party Websites
The bm8 platform may contain links to third-party websites such as game providers or service partners. This Privacy Policy applies solely to the bm8 platform itself. We are not responsible for the privacy practices of those third-party websites.
We encourage you to read the privacy policy of every website you visit. BM8 does not control and is not responsible for the content or privacy practices of any third-party website.
10 Amendments to the Privacy Policy
BM8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any significant amendments via in-platform notifications or email at least 7 days before it takes effect.
The "Updated" date at the top of this page will always reflect the date of the latest amendment. Your continued use of the bm8 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.
Recommendation: Bookmark this page and check back regularly. We are committed to keeping you informed of any changes that affect how we handle your data.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how BM8 handles your personal information, please contact our team through the following channels:
- Support email: [email protected]
- Live Chat: Available 24/7 via the chat icon within the bm8 platform
- FAQ Page: Visit our FAQ page for answers to frequently asked questions
Our privacy team will respond to your enquiry within 3 business days. For more serious complaints or personal data rights requests, we aim to respond within 14 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.
Your Privacy Is Protected — Join bm8 Today
Your data is safe with us. Register your BM8 account now and enjoy a safe, transparent, and exciting gaming experience alongside over 500,000 Malaysian members.